Focus Area #1- Global Industry Overview
The IT-BPM industry has undergone significant changes due to the impact of COVID-19. From bouncing back from reduced productivity levels to showing signs of recovery, the sector continues to learn and transform as it navigates the now normal. In the opening discussion, we’ll go over the lessons from the previous year, adjustments in 2021, and the outlook for the industry and its stakeholders.
Focus Area #2- Digital Business Acceleration: How is the Business World Doing?
The IT-BPM industry has been at the forefront of digital transformation for many years, but due to the ongoing global pandemic, it has been accelerated at a rate that many thought was not even possible. New services, business structures, systems and processes anchored on digitalization are now here to stay. For the second discussion of the day, we’ll take a look from an analyst’s perspective at the benefits of this technological shift, its impact, and overall role in sustaining the growth of the industry.
Join Ravi Saraogi, Co-Founder & President APAC, Uniphore as he shares his ideas on the transformation of CX in a world of COVID.
Save the date and time: 27th September – 1st October, 8:30 PM Manila Time (45 mins)
Write to us at firstname.lastname@example.org for more information.