The longest running Digital Contact Center Event for the Asian region, Contact Center Week Asia Online, will take place on September 8th and 9th, 2020. Here you will get an inside view of how to enhance customer experience through omni-channel integration, customer self-service and more.
In an increasingly digital world, the role of the contact centre continues to shift from managing transactions to being the human face of the digital enterprise, and a key component of overall customer experience. The need to upscale resources to meet ever-rising demands and become more digitally agile has never been greater than in 2020.
Join Ravi Saraogi, Uniphore Co-founder and President APAC, and Jitender Mohan, Head, Customer Interaction Services, WNS, for a fireside chat on how to ‘Transform Your CX Operations Today by Harnessing the Power of AI, ML and Intelligent Automation’. Key takeaways from this chat include:
- Learn about the new shift in CX towards Conversational Service Automation (CSA) and what constitutes it
- Discover how Conversational AI can help CX teams to interpret and automate customer conversations across multiple channels
- Understand how to prioritize and route calls appropriately, by recognizing a caller’s intent, mood, and sentiment in real time
- Find out how Artificial Intelligence (AI), Machine Learning (ML) and intelligent automation can enable customer service professionals to navigate through these difficult times.
Register now to secure your place for free.
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