Today, banks are facing increased challenges to drive new revenue streams as well as deepen relationships with their existing customers, especially via digital channels. One of the ways banks can seize the opportunity and create more value is by driving customer-centric experiences with AI and Automation.
At the CX Financial Services Asia, you will understand how AI and automation can be used to drive a customer-centric environment and learn about typical examples of how banks can benefit from AI and Automation in improving customer experiences.
Watch Ravi Saraogi, President APAC of Uniphore, sharing his insights on creating value and capturing opportunities amidst digital disruption post pandemic.
Key takeaways from the event
- Accelerating digital transformation in CX for enhanced digital customer experience
- Leveraging CX tools in service operations to improve customer service across channels
- Assessing the ROI of new CX tools and staying compliant with the regulations