Businesses today are looking to monitor and analyze their customer-agent interactions to ensure optimum efficiency in the contact center however quality assurance is impossible to examine manually when receiving large volumes of calls.
Catch Jafar H Syed, Chief Growth Officer, Uniphore sharing his insights on ‘Improving Quality Assurance in the Contact Center with Artificial Intelligence‘ at the Intelligent Automation and Robotic Processes 2021. In this session, discover how AI-driven intelligence can allow businesses to:
- Optimize the entire conversation with AI, Natural Language Processing (NLP) and RPA
- Understand the customer’s ‘real voice’ and offer quick & efficient self-service options
- Transform agents’ performance by automating mandatory tasks.
Save the date and time: 22-24 June, 2021, 09:00 am EST onwards.
Catch Jafar on 23rd June at 10:00 am – 10:45 am EST at the fireside chat.
Register now to secure your place.
Write to us at firstname.lastname@example.org for more information.