A year after the onset of the pandemic, contact centers are looking to implement and transform their operations with conversational AI and automation technologies. However, most transformations require a roadmap to deliver successful outcomes.
At the Intelligent Automation APAC Summit, you can catch Vijai Shankar, Vice President, Uniphore sharing his insights on intelligent automation – a roadmap to a successful front-office transformation. Here you will learn about successful front-office automation, the business value that can be generated at each step and lastly, the technologies required at each stage of the transformation.
Key takeaways from the event
- Intelligent automation – the next step in the digital transformation journey
- Automation across the enterprise, from infrastructure to customer experience
- How to replace high-level cognitive human activities with intelligent automation