Conference / 25.05.2021

New Standards for Customer Contact Performance 2021

Customer experience is most often the no 1 strategic priority of executives and the current pandemic has made that a bigger priority. However, delivering a better customer experience strategy requires a commitment to improve agent performance and productivity, thus delivering a better agent experience.

At the New Standards for Customer Contact Performance catch Jafar H Syed, Chief Growth Officer of Uniphore, sharing his insights on delivering a better agent experience to drive a better customer experience. Here you will understand how AI can drive a better agent experience both during the call as well as post call. Learn about the typical use cases where AI and automation can have a positive impact on agent experience.

Watch this space for more!

Key takeaways from the session

  • The pivotal role contact centers play in driving overall business growth
  • How to measure, monitor, and facilitate stronger contact center results
  • Coaching strategies to help agent connect with evolving customer needs.

Save the date and time: 25th – 26th May 2021, 12:00 pm – 2:30 pm EST

Catch Jafar on 25th May at 12:30 pm –  1:00 pm EST at the event.

Register now to secure your place.

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