The pandemic of 2020 redefined the BPO industry forever. The BPO industry and contact centers began experimenting with work from home for customer service agents. Most contact centers faced rising call volumes, long hold times, and increased security concerns. But along with the downsides, the pandemic also presented an opportunity to transform contact centers, and the BPO industry saw accelerating business opportunities.
This March 5th, connect with Uniphore at the 3rd BPO Innovation Summit 2021 to learn how BPOs can transform their operations and customer service with AI, automation, and RPA. Join Vijai Shankar, Vice President, Product Market, Uniphore, and Jafar H. Syed, Chief Growth Officer, Uniphore, to get insights into BPO strategies in a brave new technology-driven, customer-centric post-pandemic world.
Key takeaways from the event
• Empowering the rise of BPO with the digital workforce in 2021
• Making BPO smarter and innovative with AI, automation, and RPA
• Analytics-driven digital transformation for BPO and contact centers
• Fulfilling the changing customer expectations in the post-COVID era.
Save the date and time: March 5th, 2021, 10:00AM – 1:30PM IST / 08:30PM – 12:00 Midnight PST.
Please write to us at firstname.lastname@example.org for more information.