Conversational AI and automation technologies have become mission critical for contact centers to manage increased call volume while still delivering a superior customer experience. Through the pandemic it became clear that human to human conversation is still the preferred method of customers. This being the case it is important that the agent experience both during and post call leverage automation and AI to enable agents to deliver on their KPIs while remaining engaged with the customer. To do this effectively contact center leaders need to reimagine their digital transformation plans to equally weight the improvement of both the agent and customer experience.
Catch Vijai Shankar, Vice President, Uniphore sharing his insights on ‘The Contact Center: Reimagined‘ at the Contact Atlantic Conference & Trade Show 2021. In this session, Vijai will discuss the impact the pandemic has had on accelerating plans to digitally transform contact centers. Vijai will walk through the roadmap to successfully implementing automation and AI to enhance the agent and customer experience, the business value that can be generated at each step and the technologies required at each stage of the transformation.
Do check the Uniphore Virtual Booth at the event!
Save the date: 3rd of June, 2021.
Catch Vijai at 09:00 a.m – 09:50 a.m Atlantic Time
Register now to secure your place.
Write to us at firstname.lastname@example.org for more information.