A year after the onset of the pandemic, contact centers are looking to implement and transform their operations with conversational AI and automation technologies. However, most transformations require a roadmap to deliver successful outcomes. In this session, you will learn: The roadmap to successful front-office automation, the business value that can be generated at each step and lastly, the technologies required at each stage of the transformation.
At the Customer Contact Week ANZ 2021, catch Ravi Saraogi, President APAC of Uniphore, sharing his insights on transforming the future of contact centres through AI & Automation. Tune in for the fireside chat between Ravi Saraogi, & Sharyn Baker, Head of Customer, Transformation & Governance, BT Financial Group.
Watch this space for more!
Key takeaways from the session
- How businesses invested in AI and automation weathered the storm of pandemic better
- The need for smart, agile, and remote contact centers is only set to intensify further
- Striking a balance between improving customer experience and keeping costs down.
Save the date and time: 25th – 27th May 2021, 09:30 am – 3:30pm, Sydney Time
Catch Ravi on 27th May at 09:30 am – 10:15 am Sydney Time at the fireside chat.
Register now to secure your place.
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