Call and Contact Centre Expo
Excel, London, United Kingdom
29-30 November 2023
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Excel, London, United Kingdom
29-30 November 2023
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe AI should be invisible, immersive and enabling—and that it should make the enterprise more human. But what does this mean for contact centres today and beyond?
Join us at this year’s Call and Contact Centre Expo to find out. Discover the latest trends shaping the future of call and contact centres with expert seminars and panel debates, get live demos of the latest technology, and uncover tips, techniques and strategies to excel your customer and agent experience initiatives.
Schedule a meeting today and visit us at stand CC-J36
Vice President Product & Growth Marketing
November 29, 2023
11:45 AM
Imagine outperforming your competitors by 25% when it comes to customer satisfaction, all whilst empowering your employees at the same time. This could be a reality by 2024 according to Gartner, who state that companies who take a holistic approach to their experience strategies have far greater potential for transforming their business models. But how?
Join us for our session where we’ll explore why Generative AI and intelligent automation is being hailed as a trusted co-pilot when it comes to creating engaging customer and employee experiences.
November 30, 2023
2:00 PM
What will Contact Centres look like next year and beyond? Will human agents really be replaced with robots? More importantly, what will happen to the nuances and intricacies of human conversations?
In this session, we’ll explore the advances in AI that are already driving transformational results for Contact Centre and the significance of the data quality that underpins these initiatives. We’ll also explore the impact of AI on the future of the Contact Centre, and how companies can begin adopting Generative AI to improve CX and EX initiatives.
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