Launched in 2011, the Next Generation Customer Experience Events bring together senior level customer experience executives to discuss the latest in cx design, innovation, culture and strategy. We’re excited to announce that CXFS and NGCX will be running concurrently in 2022. Join your peers this summer for 2 days of learning, networking and fun in Boston!
Come visit us at booth #T3 and see live demos! We are located to the right of the exhibition hall entrance. Also, you can join Uniphore at Temazcal Cantina for an exclusive dinner following Day 1 of CXFS and NGCX! RSVP today!
Where
Boston, MA
When
July 19th
10:35 - 11:15
CXFS is an event stemming from the Next Gen portfolio that was created specifically for the financial services sector that pay special attention to balancing cx and compliance and connecting cx to business outcomes. Next Gen events differentiate themselves from other cx-related events by offering unparalleled quality. Here is what we go above and beyond to deliver:
- More structured networking. Meet the right people—on your terms. Attendees make career-changing introductions and leave with new friends, partners, and clients.
- More case studies delivered by senior level customer experience executives to provide a rare chance to benchmark both within and outside your industry and walk away with new best practices. Case studies are just 20 minutes to make sure they focus on key takeaways.
- An invite-only VP think tank that allows for senior level customer experience executives to brain storm innovative new concepts in a closed-door environment.
- Months of market research validated and approved by an advisory board of senior level cx and ux executives to ensure that the content is relevant, unique and dig deeper into the issues you are facing
- Interactive roundtable discussion groups (2 separate roundtable time slots this year) to allow peer-to-peer idea exchange and help you get answers to your most pressing challenges.
Where?
CXFS and NGCX 2022 will be hosted at the Renaissance Boston Waterfront Hotel in Boston, MA from July 19 – 20. Vijai Shankar will be hosting a speaking panel July 19 from 10:35am – 11:15am.
Battling the “Great Resignation”
Cultivating a Culture that Prioritizes the Employee Experience
The “Great Resignation” is everywhere and impacting everyone across all industries. Attracting and keeping talent has come to be one of the biggest challenges for financial services. Big banks are realizing that they need to step up their employee experience and re-evaluate their company culture in order to stay competitive with shiny new and emerging fintechs.
Without happy, engaged and knowledgeable employees, great CX is nearly impossible to achieve. During this important discussion, you’ll hear from our banking and fintech leaders on how they are driving a culture conducive to a happy and healthy workplace, their biggest challenges in attracting and keeping talent, and quantitative and qualitative company growth as a result of their efforts.
- Investing in your organization’s culture - why training and coaching practices are key to a successful team
- Prioritizing Employee wellbeing and keeping employees engaged in the new remote world
- Best practices for managing, promoting, and onboarding employees in a competitive industry environment
Uniphore Speakers
Vijai Shankar
Vice President Product & Growth Marketing
