The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.
Where
Atlanta, GA
When
March 12th - 14th
Where?
The 2023 CCW Executive Exchange will be held at the Omni Atlanta Hotel at CNN Center in Atlanta, Georgia.
Uniphore Hosted Roundtable
Group A | Engaging & Retaining Agents in a Hybrid World
Monday, March 13 1:30 – 2:15 PM
Agent engagement and retention have never been higher priorities for customer executives than they are right now. However, increasingly flexible ways of working – and a future commitment to it – make agent engagement more complex for leaders. This facilitated discussion will explore the challenges of agent experience and tactics to solve them.
- What’s the agent skillset of the future? Is virtual onboarding broken?
- How do leaders optimize culture and coaching when agents are not co-located?
Kim West
Director, Product Marketing
