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Uniphore Named a Leader in 2022 Opus Conversational Intelligence Intelliview Report

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Hexagone, a leader in fusing voice, visual and textual data to better understand all conversations, is acquired by Uniphore.

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Uniphore acquires UK-based Red Box to unlock conversational data

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Hyperautomate Customer Experience with RPA & AI

Automate conversations, tasks and processes throughout the customer lifecycle using an end-to-end low code customer service automation platform

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"[Uniphore’s] offerings will allow us to improve and automate member service operations while optimizing interactions between customer service agents and credit union members."
Gary Scalise
Gary ScaliseCall Center SVP
[Uniphore’s] product strategy revolves around customer service use cases and it has a sharp focus on maintaining its leading position in this specific RPA market segment
Saurabh Sharma
Saurabh SharmaPrincipal Analyst
[Uniphore’s] uniqueness comes with their ability to deliver on outcomes with one integrated Robotic Automation and AI Hub
Nischay Mittal
Nischay MittalEngagement Manager – Digital Transformation
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The Three Essential Pillars For Hyperautomating Your CX

Back office RPA tools cannot deliver the human touch that your customers and employees require. Customer experience doesn’t just start and end with an automated task. It begins and ends with a customer interaction. 

As you make RPA a part of your intelligent automation strategy, ask if your automation stack is designed not only to automate but also to guide and delight your customers and employees. 

Designed to Automate

End-to-end automation for your enterprise. Eliminate mundane tasks for customers and agents through fast, scalable attended RPA and unattended RPA.
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Designed to Guide

Your technology landscape is complex. Bring RPA and intelligent guidance together to make your existing technology work smarter for your customers and your agents.
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Designed to Delight

Humans ignore design that ignores humans. Overcome the robot-to-human design challenges in automation with UX design and conversational AI that puts people first.

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Results That Speak For Themselves

Cost Reduction

Millions
In annual savings
Thousands
Agent hours time saved

CX Improvement

98%+
Customer Satisfaction
50%
Reduced Customer Effort

Digital Adoption

Up to 50%
Increase in Self-Service
3x
Mpbile App Adoption

Operational

75%
Reduced Training Time
80%
Manual Effort Automated

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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Don’t miss your chance to learn how to drive revenue and customer retention from key industry analysts and executives.

Join us online for Uniphore Converse 2022 on March 1 @ 8:00 am PT.

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By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

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