Travel is back—but it doesn’t look the way it used to. New traveler behaviors, expectations and booking options are reshaping how travel and hospitality companies attract and retain loyal customers. To stand out in today’s crowded marketplace, industry leaders are rethinking their customer experience and investing in next-generation tools, like conversational AI and automation. Compiled from key learnings and expert insights from our webinars, our Travel & Hospitality CX Guide offers companies an in-depth look at:
- The current state of the post-pandemic travel industry by region
- Which “new” traveler profiles and personas are driving the recovery
- How blended businesses-leisure travel is challenging legacy business models
- Rising traveler expectations—and how companies can meet and exceed them
- How industry leaders are differentiating themselves on customer experience
- Where AI and automation are leading the digital CX transformation
- The newest self-service and agent assistance tools available
- Planning—and partnering—to grow customer lifetime value (CLV)