TRAVEL & HOSPITALITYDeliver a better guest experience with AI-powered travel & hospitality solutions.
Start your journey to higher guest satisfaction, engagement and loyalty with AI-powered real-time guidance.
“We were blown away by Uniphore’s advanced AI technology, which has allowed us to free up agent time and scale customer service. This gives our live agents the chance to focus on higher-touch interactions. With Uniphore, we estimate we’ll deflect 20% to 30% of calls to the contact center, making it easy to justify the investment.”
—Leading Hotel & Casino Client
Measurable Results from our Customers
4.5M
Calls optimized with AI-powered, real-time agent guidance
36%
higher self-serve rate with best-in-class intelligent virtual agent
87%
and higher customer satisfaction (CSAT) scores
Accelerate Time-To-Value with Uniphore’s Pre-Built Travel and Hospitality Solutions
With hundreds of pre-built intents and flows, Uniphore accelerates the time-to-value to improve your guest experiences and reach your ideal CX destination sooner. Drive profitable growth and customer loyalty with AI-driven customer and employee engagement.
Reservations
Help travelers and reservation specialists curate memorable experiences with actionable insights into traveler preferences and available experiences.
- Create an engaging, intuitive booking experience with live reservation calendars, seating/room maps and more
- Tailor travel offerings and upgrades to individual preferences based on in-depth traveler data
- Automate post-reservation follow-up actions, such as trip reminders and add-on services
Customer Service
Make it easy for travelers and customer service agents to get the help they need with virtual agents that automate common inquiries and interface into back-end systems.
- Eliminate friction points in the self-service journey through multi-modal voice and visual guidance
- Enable live agents to quickly and effectively resolve complex customer queries and escalations
- Facilitate transactions such as payments, fund transfers and more with intelligent automation
Travel Disruptions
Notify travelers about changes in their itinerary and make it easy for them to get contextual live assistance.
- Automate travel change notifications quickly via travelers’ preferred communication channels
- Enable impacted customers to easily adjust their travel plans on the go
- Strengthen brand loyalty with responses based on empathy and customer-first convenience
Virtual Hosts
Guide guests to the best experiences while onsite, by leveraging virtual agents that make knowledge easily accessible.
- Answer guest queries quickly and accurately with IVAs that leverage knowledge AI
- Free employees to focus on guests rather than on time-consuming administrative tasks
- Create a world-class guest experience—even with limited resources
Loyalty & Rewards
Stay top of mind by proactively engaging your guests based on their interests with conversational virtual agents that help plan the next experience.
- Identify up-sell and cross-sell opportunities during real-time customer interactions
- Automate targeted marketing and re-engagement campaigns
- Integrate seamlessly with existing loyalty and rewards programs
Simplify the Travel Customer Journey with the Power of X
Empower travelers to self-serve common issues and get the answers they need, no matter the time of day. Help agents through complex conversations with turn-by-turn guidance in real time. Analyze conversations to identify customer behavior trends. Do all this and more with a single, comprehensive solution: the Uniphore X platform.
Deliver a Frictionless Experience Despite
Industry Turbulence
Demand for travel is back. But for customer service providers in travel and hospitality, the road to recovery continues to be a bumpy ride. Uniphore helps travel service providers adapt to changing customer behavior, improve satisfaction and loyalty and deliver frictionless experiences despite ongoing staffing shortages and industry headwinds—with the next generation in conversational AI and automation.