How Conversational AI Optimizes IT Help Desks

How Conversational AI Optimizes IT Help Desks

A group of people providing IT support at a call center, where they optimize customer experience.

Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Help desk ticket volumes grew 35%, causing ticket backlogs, time to resolution, and support costs to grow. For many companies, this influx of requests and now working remote has accelerated the need for digital-first solutions.

With a platform of conversational AI capabilities, IT help desks can automate and optimize the entire IT help desk experience, from self-service to staff-assisted service to post-interaction analytics.

This infographic illustrates how Conversational AI:

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