For years, contact centers have relied on post-call surveys and audits to measure customer experience, satisfaction, and agent performance—with limited results. Today, customers are having more conversations with businesses than ever. Each conversation contains a wealth of data—from emotional nuances to signals of intent—that businesses can leverage to optimize CX and drive revenue growth.
Combining the best in conversational AI and natural language processing (NLP) technologies, U-Analyze combs the entire conversation for rich, relevant data contact centers can use to deliver better outcomes—all in real time.
This infographic illustrates how U-Analyze:
- Increases customer satisfaction and reduces churn
- Improves agent engagement and sales performance
- Saves time spent on calls and in after-call work
- Simplifies compliance and quality control