The pandemic has redefined the banking industry. Digital transformation is now front and center. Customers today, more than ever, prefer to communicate with banks via digital channels. On top of this, today’s banks face increasing competition from non-traditional fintech startups.
Thus, to address these competitive challenges and simultaneously deepen existing customer relationships, banks need to focus on specific core priorities urgently. These include – a frictionless customer experience, personalized customer service, and improved process efficiencies.
This white paper offers a glimpse into:
- How contact centers became the nerve center of customer relationships during the pandemic
- How Artificial Intelligence and automation can help to deliver on the customer promise
- How to build brand loyalty in a post-pandemic world with the right strategy and tech