Webinar / 15.09.2020

5 Things to Get Right for Today’s Contact Centers

About this webinar

Join Uniphore and Opus Research for a session that will deliver insights and practical suggestions on how leading companies are leveraging Artificial Intelligence, Automation and Machine Learning to manage increased workloads, support remote agents and remain flexible during these unprecedented times.

In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can:
– Efficiently triage incoming calls to reduce agent call load
– Decrease hold time & save costs with increased first call resolution
– Monitor, manage & support quality & compliance for agents working from home
– Train & on-board new agents to handle increasing demand
– Deploy an effective AI driven self service strategy to manage peaking call volumes