Webinar / 15.09.2020
5 Things to Get Right for Today’s Contact Centers
In this webinar we will outline 5 moves to make now that will make a significant difference so your organization can:
- Efficiently triage incoming calls to reduce agent call load
- Decrease hold time & save costs with increased first call resolution
- Monitor, manage & support quality & compliance for agents working from home
- Train & on-board new agents to handle increasing demand
- Deploy an effective AI driven self service strategy to manage peaking call volumes
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