Case Studies / 01.04.2019

A global business process outsourcing taps auMina™ for 100% call monitoring and sentiment analysis

A global leader in BPO and IT Services a wanted to deliver business insights to one of their Fortune 500 customers. The client did not have enough QA bandwidth to monitor high volumes of calls and was able to monitor only 5-10% calls manually.

Download the case study to find out how auMina™ enabled the company to evaluate agent’s performance, understand the customer’s ‘real voice’ and measure customer satisfaction scores.