Almost every call center interaction involves promises or commitments made by agents, such as an offer to receive a billing credit, or a time slot when a technician will visit your house to fix your Internet connection, and more. Building brand trust and loyalty starts with the accurate, timely, and documented fulfillment of these customer commitments.
Learn how contact centers are leveraging Conversational Service Automation (CSA) to streamline the process of promise fulfillment and enhance the customer experience.