Conversations have emerged as the key channel through which a great customer service is delivered. Our conversational service automation platform listens to and analyzes every customer call, uses AI to automate and augment the conversational experience from self-service to agent-assisted service. In this seminal white paper, you will learn how to understand and improve every conversation between a brand and its customers thus fostering a win-win situation.
This white paper covers the following important topics:
- How conversations are the gateway to better connections
- Focusing on CX is a winning strategy during a downturn
- AI and automation can help improve every conversation
- Conversational Service Automation and its significance