White Papers / 20.08.2020

Improve CX with Conversational Service Automation

Conversations have emerged as the key channel through which a great customer service is delivered. Our conversational service automation platform listens to and analyzes every customer call, uses AI to automate and augment the conversational experience from self-service to agent-assisted service. In this seminal white paper, you will learn how to understand and improve every conversation between a brand and its customers thus fostering a win-win situation.

This white paper covers the following important topics:

How conversations are the gateway to better connections
Focusing on CX is a winning strategy during a downturn
AI and automation can help improve every conversation
Conversational Service Automation and its significance

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