Contact centers can deliver superior CX and agent experience with conversational AI and automation tools.
In a digital-first post-pandemic world, organizations need to pay close attention to the customer experience and agent experience alike. Emerging technologies like Artificial Intelligence, Machine Learning, and Intelligent Automation are helping brands not just to thrive but succeed in a post-pandemic world.
By harnessing the power of conversational AI and automation in contact centers, businesses can improve the agent experience and the customer experience. Join Jafar H, Syed, Sr. VP, Uniphore and Keith Dawson for a fireside chat on the topic of ‘Prioritizing the Customer and Agent Experience through AI & Automation’. The key is to deliver a holistic experience for better business outcomes and brand loyalty.
Key takeaways from the session:
- Improve agent experience with in-call, after-call and long-term assistance
- Enhance customer experience with secure authentication and self-service channels
- Improve business outcomes like ROI, bottom-line, and customer service metrics
- Strike the right balance between human interactions and digital interactions.