White Papers / 28.06.2018

Speech Analytics for Optimising Customer Experience in Contact Centers and BPOs

Contact centers are facing numerous challenges to improve agent training and to meet the ever-changing needs of the new age digital customers which are compelling stakeholders to look for robust technological solutions to enhance business outcomes.

The whitepaper touches upon how Speech Analytics re-imagines not only the customer service aspect but also redefines the business outcomes of contact centers through invaluable customer insights.

This whitepaper covers the following topics among many:

  • Enhancing customer service 
  • Better sales conversion opportunities
  • Speech analytics solution for contact centers
  • Impact of speech analytics – case studies for contact centers