When you think of the top industries acing customer services, telecom might not be the first one coming to your mind. For decades, telecom companies have been struggling to keep up with customer expectations. When the world went into a lockdown, telecom services were among the essential services.
Telecoms can deliver frictionless customer experiences by using Conversational Service Automation (CSA). Automating and improving conversational experience —self-service, human-to-human, and after the call—drives increased ARPU and customer loyalty and empowers telecom providers to emerge stronger in a post-COVID world.
Read this insightful article on transforming the telecom industry customer experience with Conversational Service Automation now.