A year after the onset of the pandemic, contact centers are looking to implement and transform their operations with conversational AI and automation technologies. However, most transformations require a roadmap to deliver successful outcomes. Learn about the roadmap to successful front-office automation, the stages of automation, the business value generated, and the technology needed for contact center transformation.
At the Customer Contact Week ANZ 2021, Ravi Saraogi, President APAC of Uniphore, shares his insights on transforming the future of contact centres through AI & Automation. Watch Ravi Saraogi’s fireside chat with Sharyn Baker, Head of Customer, Transformation & Governance, BT Financial Group.
Key takeaways from the session
– AI and automation can help weather the storm of the pandemic
– The need for smart, agile, and remote contact centers in the future
– Strike a balance between improving CX and keeping costs down