The pandemic that fanned across the globe in 2020 changed the face of the global healthcare industry forever. The sector had to undergo hitherto unheard changes just to deliver vital services. Digital transformation became the cornerstone of how the healthcare industry rose to the challenge.
Intelligent Virtual Assistants (IVAs) boosting self-service capabilities, after-call work (ACW) automation streamlining contact center efficiencies, and AI monitoring data for strategic advantage – the healthcare service providers, insurers, members, and other stakeholders did benefit from conversational AI and automation.
This whitepaper offers a glimpse into:
- How AI and NLP resolve healthcare member queries in a swift and efficient manner
- How automation streamlines the tasks of healthcare and insurance service providers
- How improving contact center agent experience leads to a better member experience