Videos / 04.01.2019

Watch How auMina™ Real-Intent™ Discovers Customer Real-Intent and Automates Call Summarization and After-Call Work

auMina™ Real-Intent™ identifies the ‘Real-Intent’ of a customer in real-time as a customer call is progressing with your Contact Center agent.

auMina™ brings together the power of Conversational AI and NLP to uncover the ‘real-intent’ of your customers underlying every customer-agent conversation, and empowering customer service teams to deliver personalized experiences. It enables contact center agents by delivering real-time alerts, and automating call summarization and after-call work.