“From Speech Analytics to Conversational Service Automation: The Path Forward”

A recent survey by Opus Research shows how speech analytics is seen as a powerful tool for quality management and agent training in contact centers. It also showed that forward-looking businesses and business process outsourcers expect to integrate analytics with elements of Artificial Intelligence to support an entirely new category of solutions for “Conversational Service Automation.”

If you missed the Live webinar (Tuesday, March 5th, 12pm ET), here is the recorded conversation between Dan Miller, lead analyst at Opus Research and Samith Ramachandran, Vice President and Head of Products at Uniphore, discussing the success of Speech Analytics leading to support an entirely new category of solutions for “Conversational Service Automation.”