Deloitte’s “2018 Global Human Capital Trends” survey found that 72% of C-level executives had immense faith in the potential of AI to improve productivity and performance, but only 31% had the confidence of deploying it effectively to improve workforce optimization and performance management.
Many still rely on manual quality checks and training for agent performance enhancement and compliance adherence.
A tool built to simplify auditing processes with a smarter and directed approach to monitoring agent quality and performance, auMina QSenseTM is a comprehensive analytics tool that enables seamless agent quality evaluation and performance management.
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