The summit will take place at Dusit Thani Hotel, Dubai, United Arab Emirates, from 20 – 23 March 2016. The focus of the event is to explore ideas for optimizing government contact centres through efficient workforce management and use of modern technologies.
Speech analytics is the latest disruptive technology, and Uniphore has successfully harnessed it for the contact centre industry. It analyzes the contact centre’s existing speech data and builds strong customer response models. The models are then enriched with live data to predict outcomes and prescribe successful customer engagement tactics in real-time. This helps contact centres to reach the next level of optimization.
During the event, Douglas Peris, General Manager, APAC & Middle East, Uniphore, would present a 30-minutes session on Interesting Insights and Definitive Conclusions on Speech Analytics – A Uniphore Study. “Utilizing the power of speech analytics, our product auMina can enable contact centres to monitor their agents’ knowledge, skills and adherence to processes. By enabling agents with the right information at the right time, the customer experience is positively impacted,” says Douglas Peris.
auMina stands way ahead of the other technologies in the market today. It provides real-time transcription, customer sentiment analysis, support for 25 global languages, agent performance analytics, selling insights, and much more.
At the event, Uniphore would be offering a Free Proof of Concept to qualified enterprises. Contact centre leaders can utilize this no-obligation trial to test the value-addition auMina can potentially bring to their businesses.
Uniphore Software Systems, is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Philippines and U.A.E with 80 employees spread across all locations. Uniphore’s investors include Kris Gopalakrishnan, IDG Ventures India, India Angel Network, Yournest Fund, Stata Ventures. Uniphore has worked with over 70 enterprise customers andserved over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific in 2015 and was also ranked as the 10th fastest growing technology company in India by Deloitte Fast 50 in 2015. Uniphore’s Co-Founder & CEO, Umesh Sachdev, received the “Exemplary Application of IT Award for 2014″ at the CII CONNECT 2014 Awards and awarded the Best Incubatee in the ICT Category at ISBA Awards in 2011.
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