Company News / 10.05.2016

Meet us at 3rd Annual Contact Centers Philippines Summit

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Uniphore Software Systems will be exhibiting at the Contact Centers Philippines Summit and will be showcasing auMina, our path-breaking speech analytics solution that is ushering in the future of optimized call center services.

The event will take place at The New Makati Hotel, Manila, Philippines, from 15 – 16 June 2016. The event brings together government, industry leaders, and BPOs to re-imagine contact centers as a strategic asset that will be a driving force for customer care and revenue. Attend the event to understand how to maximize benefits whilst minimizing disruption of innovative technologies to deliver a faster, cost-effective and value-added customer experience. Visit Contact Centers Philippines Summit to know more about the event.

Speech analytics is the next big disruptive technology and Uniphore has successfully harnessed it for the contact center industry. It analyzes the contact centre’s existing speech data to build strong customer response models. The models are then enriched with live data to predict outcomes and prescribe successful customer engagement tactics in real-time. This helps contact centres reach the next level of optimization enabling them to stay competitive and profitable through enhanced customer experience.

During the event, Douglas Peris, General Manager, APAC & Middle East, Uniphore, will deliver a speech on Interesting Insights and Definitive Conclusions on Speech Analytics – A Uniphore Study. The speech is based on the survey results commissioned by Uniphore and will deliver an interesting perspective on the usage and experience of speech technology. Attend this session to know hidden insights and remarkable findings on the speech analytics market.

Uniphore also offers an opportunity for a Free Proof of Concept to qualified enterprises. This opportunity allows you to test drive the value addition that Uniphore’s Speech Analytics Solution, auMina with the highest accuracy rate in the industry brings to your business absolutely free of cost. Register here to know more about free POC’s.