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Mental Health

  • BlogApr 13, 20214 min read

    3 Stretching Exercises for Contact Center Professionals Working From Home

    If you asked almost anyone at any moment if they are experiencing stress, nine times out of 10, the answer will be yes. And while not all stress is bad stress, 2020 definitely offered a new perspective on what stress means and how it can affect our...

  • BlogApr 5, 20214 min read

    Stress and Anxiety Impacting Call Centers | Uniphore

      It has never been more critical for organizations to care for their employees’ physical and mental wellbeing. Workplace stress causes U.S. businesses alone around $300 billion per year due to absenteeism, employee turnover and lost...

  • BlogJun 14, 20203 min read

    Prioritizing Employees and Customers in Crisis | Uniphore

    This is a once-in-a-generation kind of crisis that we are currently going through, and even today there is no light at the end of the tunnel. The efforts taken by governments around the world to slow the spread of the pandemic will itself disrupt...

  • BlogMay 6, 20203 min read

    Supporting Contact Center Agents While WFH | Uniphore

    This blog post is part of our mental health series and authored by Mike Aoki, a contact center expert who was chosen by ICMI as one of the “Top 50 Customer Service Thought Leaders on Twitter”. Working from home brings its own kind of...