Uniphore Brings Speech Analytics Software auMina 2.0 for Enterprises

Uniphore Software Systems, a Chennai-based speech recognition solutions company has launched version 2.0 of its speech analytics software solution, auMina.

auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.

The solution provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies…Read more

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