- Its products recognizes 80 plus global languages; deployed by more than 70 enterprises
- Plans to further tap into global opportunities; to set up presence in US
Chennai, May 15, 2018: On the eve of successful completion of 10 years since its incubation, Uniphore Software Systems (Uniphore), the leader in voice/speech recognition based technology solutions, announced its global expansion plans and foray into the United States of America, the largest potential market for its solutions.
Incubated at IIT Madras in 2008, Uniphore was founded by Umesh Sachdev and Ravi Saraogi with a vision to unleash the power of speech and help bridge the digital divide, globally. The company offers three products based on speech recognition which include its flagship offering U-Analyze which is speech analytics product, U-Self Serve that provides voice-based virtual assistance, and U-Trust which reduces possibilities of human error by using voice biometrics. The company has already established its leadership in India and is growing at a rapid pace in South East Asian market.
Speaking on the occasion of 10 years of its operations, Umesh Sachdev, co-founder & CEO, Uniphore, said, “Uniphore has emerged as the leader in speech recognition based technology. Our solutions can understand more than 80 Indian and global languages. More than 70 enterprises across the globe depend on our products and solutions to deliver superior Customer Experience to their customers. We have been growing at 100% in the last three years and are looking to clock yet another 300%-400% growth in the coming years. Entry into the US market will catapult us to the next level as it is the biggest market for our products.”
According to a study conducted in 2017 by Opus Research (commissioned by Uniphore), organizations globally are looking at implementing speech technologies to provide superior customer experience and improve business performance. Globally, 53% of the respondents said they have deployed speech analytics for ‘Workforce Optimization’ while 50% for “Discovering the root cause of customer experience failures”, and 49% for “Quick identification of customer intent”. In India, the primary driver to deploy speech analytics in the business is ‘Increasing Sales and Collections’.
Uniphore is funded by John Chambers, Kris Gopalakrishnan, IDG, IIFL, Indian Angel Network (IAN), YourNest Fund, and Ray Stata.
Uniphore Software Systems is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Singapore and U.A.E with about 100 employees spread across all locations. Uniphore’s investors include Kris Gopalakrishnan, IDG Ventures India, India Angel Network, YourNest Fund and Ray Stata. Uniphore has worked with over 70 enterprise customers and served over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific in 2014 and was also ranked as the 10th fastest growing technology company in India by Deloitte Fast 50 in 2015. Uniphore’s Co-Founder and CEO, Umesh Sachdev was recognized by the TIME Magazine list of 2016 amongst ’10 Millennials Changing The World’, and in India’s edition of MIT Technology Review’s ‘Innovators Under 35′ for the year 2016. https://www.uniphore.com.
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