-CT News Bureau
Mumbai, August 11: Uniphore Software Systems, Chennai-based Speech Recognition Solutions Company launched version 2.0 of its speech analytics software solution, auMina. auMina enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.
auMina is a state-of the-art speech analytics software solution that provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. With the deployment of auMina’s cloud based service users can enjoy enterprise class robust solution at dramatically low costs. It also provides a real-tangible return on investment and empowers businesses with the ability to accurately identify, analyze, predict and correct business problems in the shortest possible time.