-CT News Bureau
Mumbai, August 11: Uniphore Software Systems, Chennai-based Speech Recognition Solutions Company launched version 2.0 of its speech analytics software solution, U-Analyze. U-Analyze enables contact centers drive critical business goals by analyzing existing speech data to identify trends, predict outcomes and prescribe business process improvements.
U-Analyze is a state-of the-art speech analytics software solution that provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. With the deployment of U-Analyze’s cloud based service users can enjoy enterprise class robust solution at dramatically low costs. It also provides a real-tangible return on investment and empowers businesses with the ability to accurately identify, analyze, predict and correct business problems in the shortest possible time.