Uniphore sees significant customer momentum and is rapidly expanding to meet the demand
PALO ALTO, Calif., December 6, 2019 – Uniphore, an early Conversational Service Automation category leader, continues to execute its global strategy and has opened a new headquarters in Palo Alto CA. which will help further its expansion into new markets and serve its growing customer base.
To mark the occasion, the company hosted an exclusive on-site event to officially open the facility and invited special guests including customers, partners, investors, media, analysts, local officials and employees.
In addition to touring the facility, Uniphore hosted an executive exchange between Umesh Sachev, Uniphore’s CEO and co-founder and John Chambers, an early investor and officially titled “Chief Guru” for the company.
Following the executive discussion, there was a panel discussion moderated by Scott Budman, NBC’s Business and Tech reporter. Panelists included Cosimo Spera, Uniphore’s lead Data Scientist and AI expert, Hemant Bhargava a thought leader in disruptive technology platforms from UC Davis’ Graduate School of Management and Daniel Hong, vice president and research director for digital transformation in customer engagement and collaboration at Forrester Research.
Room to Support Uniphore’s Rapid Growth
The modern designed and well appointed office is nearly 10,000 sq feet and can host up to 90 employees, who will be part of a larger global team that is driving the transformation of the $350 billion global customer service market.
Since closing its Round C funding of $51 million, the company is on track to grow over 300% year over year and is rapidly expanding in North America and Southeast Asia. In addition to their existing customer base, Uniphore is actively engaged in both trials and early deployments with leading brands in the areas of banking, financial services, insurance, consumer goods, e-commerce, telecommunication markets.
On the grand opening, co-Founder and CEO, Umesh Sachdev, said “I am extremely excited to announce the official opening of our U.S. headquarters. The new space will enable us to continue to expand our rapidly growing team and bring in amazing talent. “
“It’s clear that AI and Automation will have a big impact on CX and the market is really heating up” said Zeus Kerravala, founder and principal at ZK Research. “Uniphore is focusing on solving the right business and consumer challenges and will be ones to watch in this space.”
“Congratulations to Uniphore on this new facility that will leverage the creativity and talent here as they seek to revolutionize the future of customer service,” said Charlie Weidanz, CEO of the Palo Alto Chamber of Commerce. “Thank you for your investment in Palo Alto and we look forward to supporting your continued growth in the years to come.”
Uniphore is the global leader in Conversational Service Automation with offices in the U.S., India and Asia. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. So that every voice, on every call, is truly heard.
Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. Conversational Automation & Analytics, Conversational Assistant and Conversational Security elevate how enterprises support and engage their customers, build loyalty and realize efficiencies.
For Media Inquiries Contact:
Rob Barlow, Uniphore
India / Asia Pacific:
Nawaz Mohammed, Uniphore, +91 9980251596