Harness the Power of Speech Analytics for Benefits across Functions
This presentation details on how Speech Analytics goes beyond contact centers to drive performance across functions through compelling business insights.
The Importance of POC in Preparing for Speech Analytics Deployment
This presentation talks about the importance of Proof of Concept (POC) in preparing for Speech Analytics Deployment. It also stresses on the importance of Speech Analytics, POC journey, evaluation of the results, vendor selection criteria, and how a POC helps decision makers decide on full-scale deployment.
Role of Speech Analytics in Transforming Contact Centers & BPOs
This presentation touches upon the evolution of Contact Centers from customer contact points to enhance channels of customer service that they are now. It describes how Speech Analytics reimagines not only the customer service aspect but also redefines the business outcomes of Contact Centers.
Speech Analytics Solutions for the Insurance Industry
The presentation provides an overview of the evolution of insurance sector, digital trends, challenges and the perennial need for enhancing customer service. It also covers the role and impact of Speech Analytics as a solution that addresses pertinent issues in improving CX.
Speech Analytics for Banking and Financial Services
This presentation is designed to highlight the specific benefits of Speech Analytics for Banking and Financial Services industry to enhance CX.
Enabling Data Security Through Voice Biometrics
This presentation walks the reader through the consequences of data theft, the importance of securing data, and the vital role played by Voice Biometrics in data security.
Virtual Assistants - The technology that is disrupting Customer Service in the BFSI sector
This presentation will address the need for technological adoption, more specifically, that of Virtual or Digital Assistants within the BFSI sector and their growing relevance and utility.
How to Deploy Speech Analytics for Enhancing Customer Experience
In a contact center ecosystem, speech analytics is integral to business analytics. This presentation underlines the ease with which companies can deploy speech analytics for enhancing customer experience.
How Speech Analytics Helps Serve Customers Better
A rundown on how customer service industry has evolved to a point where technologies like speech analytics drive the industry.
The Evolution and Future of Contact Centre Technology
A journey of changing technologies and customer preferences. This presentation is intended to take you through the evolution of contact centers over a period of time.
The Use of Artificial Intelligence and Machine Learning in Speech Recognition
A presentation designed to help understand the basics Speech Recognition, Artificial Intelligence, and Machine Learning. The second half throws light on how AI and ML are helping scale Speech Recognition technology.
Increase Revenue By Boosting Collections Efforts: Speech Analytics to the Rescue
An interactive presentation that highlights the need for running an efficient collections team for faster realization of revenue. This presentation also talks about the benefits of Speech Analytics to improve credit collections efforts.
Why Speech Recognition Technology is the new watchword for Enterprise Cybersecurity
This presentation intends to underline and correlate how Speech Recognition and Voice Biometrics can unearth and prevent online fraud while ensuring regulatory compliance during customer interactions.
How Speech Mining During Customer Interactions Can Unearth Gold
This presentation tells companies how Speech Analytics can decode customer interactions and offer valuable insights to businesses.
Customer Support Techniques: The Classic Versus the Cutting Edge
An interactive presentation to help customer-facing organizations to understand the changing preferences of customers and how technologies such as Speech Recognition can help.
The Perks of Deploying Virtual Assistant for Companies
Powered by Machine Learning and Artificial Intelligence, the Virtual Assistant is reshaping the way businesses interact with customers. This presentation is designed to help enterprises to get first-hand insights into the world Virtual Digital Assistants.
Real-time Speech Analytics
Insights for enterprises on how to leverage Speech Analytics for cost optimization and business growth.
Voice Biometrics - The Way Forward in Remote User Authentication
A comprehensive presentation on how voice-based biometrics is ideal for business enterprises to strengthen user authentication.
Speech Recognition Based Products for Enterprises
Over the last decade or so, Speech Technology has grown leaps and bounds, redefining the way humans interact with devices. It has helped the likes of individuals and enterprises to get access to curated information and insights without hassles. This 5-minute presentation contains a list of the most appealing products in this space.
Data Analytics vs Market Research
A comparative study between two of the most powerful tools available for data insights and decision making.