Quality of Recording
Check and alert on underlying audio quality issues.
Leverage algorithms to listen to recordings.
Is the quality of your captured audio holding you back from unlocking the value of your conversational data within AI and analytics engines?
Whether call recordings are required to support regulatory obligations or to underpin speech analytics and AI initiatives, Uniphore’s Quality of Recording (QoR) leverages algorithms to listen to recordings processed by Conversa, enabling you to check for and alert on underlying audio quality issues – such as white noise – so they can be detected and resolved promptly.
Download our Quality of Recording Datasheet
Quickly identify errors in call recordings with audio quality assessment and uncover issues that have the potential to impact Voice of the Customer (VoC), agent experience, and compliance initiatives.
Why Quality of Recording matters.
The Uniphore QoR capabilities improve capture for AI by enabling data quality to be maintained when being ingested into AI and analytics engines to maximise the insights and ROI generated from these platforms. This is further enhanced by the capture of uncompressed, high-quality stereo audio.
Features
Health Monitoring
Get instant health monitoring alerts on potentially impacted calls.
Detection
Detect white noise and silence in captured audio files.
Automation
Automate call quality assessment and fix quality issues promptly.
Quality in = Quality out
AI and analytics engines will only ever be effective if the right data foundations are in place.
Learn what Uniphore can do for your business
