Conversational Assistant / 23.03.2017

Reasons Why Virtual Assistant is a Preferred Replacement for Conventional Customer Support Channels

Introduction to Virtual Assistant

In line with the ever-changing dynamics of customer experience, business enterprises are scouting for technologies which offer a fine-tuned approach to nurturing and retaining the clientele. Virtual Assistant is one such offering from the Speech Recognition technology stable which bids to replace conventional channels of customer support.

Also, known as Voice Assistant/Intelligent Personal Assistant, the Virtual Assistant offers intelligence based response and actionable options through a voice interface. It extends a plethora of benefits to the customer-facing organization such as cost optimization and improved service experience.

The section below details the multi-fold characteristics of Virtual Assistant.

  • Anytime, anywhere access means the customer/user can access the virtual resources by using their personal gadgets such as smartphones to transact. Through the natural course of speech, the system identifies their query and responds with suggestions/answers.
  • Cloud-based solutions eliminate the need to install and maintain multiple storage devices. Virtual data transfers mean least hassles in terms of communication and lesser maintenance of the IT infrastructure.
  • Aids cost and workforce optimization since the primary benefit of a Virtual Assistant software is to eliminate undesirable loops in the system and offer a one-point support system for customers.
  • The ability to understand major languages and dialects around the world means enterprises can offer localized support in a language the customer is comfortable speaking.

How Virtual Assistant helps in Augmenting Customer Satisfaction and Retention

By replacing redundant and time-consuming support structures, the company offers newer ways for the client to access the support system. The new age digital consumer is more than happy to access systems based on DIY (Do it yourself) concept. Critical determinants such as lesser hold time & and accurate response go a long way in reshaping customer experience with the help of Speech Recognition technology.

For further insights into how Virtual Assistant helps enterprises scale up in multiple areas of business operations, click to read the whitepaper The Multi-Fold Benefits of Virtual Assistant for Enterprises