Conversational AI and automation are increasingly critical to enterprise customer service and customer experience strategies – enabling businesses to improve customer satisfaction while still improving their bottom lines.
According to the 2022 Gartner Competitive Landscape for Conversational AI Platform Providers, “the 2021 Conversational Artificial Intelligence platform market is $3.8 billion, growing 55% year over year. Conversational AI platform providers must explore a holistic view to differentiation and not just product-based differentiation.” As the market continues to mature, analysts expect:
Take a look at the full report, compliments of Uniphore, to learn more about:
Gartner, Competitive Landscape: Conversational AI Platform Providers, Worldwide, Arup Roy, 31st October 2022
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