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2022 Gartner® Competitive Landscape for Conversational AI Platform Providers

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Conversational AI and automation are increasingly critical to enterprise customer service and customer experience strategies – enabling businesses to improve customer satisfaction while still improving their bottom lines.

According to the 2022 Gartner Competitive Landscape for Conversational AI Platform Providers, “the 2021 Conversational Artificial Intelligence platform market is $3.8 billion, growing 55% year over year. Conversational AI platform providers must explore a holistic view to differentiation and not just product-based differentiation.” As the market continues to mature, analysts expect:

  • Voice tech will gain investment and drive acquisitions
  • Expansion into many new use cases
  • The use of low-code/no-code platforms to democratize Conversational AI technologies

Take a look at the full report, compliments of Uniphore, to learn more about:

  • Analysis of the current state of the market
  • Emerging go-to-market dynamics expected to dominate in 2023
  • Vendors in the space – including Uniphore – that are growing and innovating Conversational AI technologies

Gartner, Competitive Landscape: Conversational AI Platform Providers, Worldwide, Arup Roy, 31st October 2022

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

2022 Gartner® Competitive Landscape for Conversational AI Platform Providers

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