Each year, Frost & Sullivan’s global team recognizes outstanding companies that are consistently at the forefront of innovation and growth in their respective industries and are changing the way we do business. This year, Uniphore was recognized as the Frost & Sullivan Technology Innovation Leader in Conversational Automation by Industry Director, Nancy Jamison.
Uniphore was recognized for its “commitment to innovation” that “keeps it ahead of the competitive pack.” Frost & Sullivan recognizes that “this commitment is particularly important in an era of digital transformation, where customers can interact with businesses across myriad touchpoints and devices, and where employees across an organization need to collaborate on the customer’s behalf.” Download the full paper to learn more about:
- The importance of conversational automation for today’s businesses
- Uniphore’s current conversational automation platform solutions and new RPA and AI- driven innovations it brings to customer service and contact centers
- What sets Uniphore apart from the competition
- Frost & Sullivan’s predictions for the future of conversational automation and customer experience
