In the modern world, we can communicate any time, from anywhere and through a multitude of different channels. But how do we still connect critical components of connection and the human experience like nonverbal cues and empathy?
Emotion AI is the next frontier in Conversational AI and Automation – and a significant part of Uniphore’s vision for the future of conversations. It addresses the current state of the remote workforce and the need for strong customer experiences
In its Competitive Landscape for Emotion AI Technologies from December 2021, Gartner explores:
Gartner clients can access the report here. You can also read about Uniphore in Gartner® Hype Cycle™ for Customer Service and Support Technologies, 2022.
Gartner, Competitive Landscape: Emotion AI Technologies, Worldwide, Annette Zimmerman, 13th December 2021
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