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In the modern world, we can communicate any time, from anywhere and through a multitude of different channels. But how do we still connect critical components of connection and the human experience like nonverbal cues and empathy?
Emotion AI is the next frontier in Conversational AI and Automation – and a significant part of Uniphore’s vision for the future of conversations. It addresses the current state of the remote workforce and the need for strong customer experiences
In its Competitive Landscape for Emotion AI Technologies from December 2021, Gartner explores:
Key trends in Emotion AI technologies – and the market’s importance to CX and EX initiatives
Recommendations for vendors looking at adding or expanding their emotion AI initiatives
A look at key vendors – including Uniphore – innovating in the space
Gartner clients can access the report here.
Gartner clients can access the report here. You can also read about Uniphore in Gartner® Hype Cycle™ for Customer Service and Support Technologies, 2022.
Gartner, Competitive Landscape: Emotion AI Technologies, Worldwide, Annette Zimmerman, 13th December 2021
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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