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Uniphore Wins Best Customer Experience Technology from Ventana Research’s Annual Digital Innovation Awards

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Uniphore Appoints Roberto Pieraccini as Chief Scientist

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DEMO WEBINAR: Uniphore Conversational AI and Automation Solution - Save Your Seat!

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IDC Report: AI and Cloud Migration are Creating the Contact Center of Tomorrow

The modern contact center is evolving. More companies are migrating to the cloud and adopting conversational artificial intelligence to future-proof their operations and secure a competitive edge over their peers. In its latest report, “Using AI and Cloud to Empower Agents: The Rise of the Modern Contact Center”, IDC explores how contact centers and contact center as a service (CCaaS) providers are leveraging today’s next-generation AI capabilities to scale operations, empower agents and improve the customer experience.

In this report, you’ll see how cloud-based conversational AI is being used to:

Help answer customer questions, scale operations and triage inbound requests
Analyze customer conversations and provide real-time and post-conversation insights
Automate post-call tasks, such as logging call disposition and other follow-up actions
Support today’s increasingly remote, distributed contact center workforce
Improve the security and reliability of modern cloud-based CX systems
Empower virtual and human agents with the knowledge they need to achieve resolution and provide a great customer experience

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Cloud Migration Alone Isn’t Enough

Learn why conversational AI is critical to cloud migration success.

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