The modern contact center is evolving. More companies are migrating to the cloud and adopting conversational artificial intelligence to future-proof their operations and secure a competitive edge over their peers. In its latest report, “Using AI and Cloud to Empower Agents: The Rise of the Modern Contact Center”, IDC explores how contact centers and contact center as a service (CCaaS) providers are leveraging today’s next-generation AI capabilities to scale operations, empower agents and improve the customer experience.
In this report, you’ll see how cloud-based conversational AI is being used to:
Cloud Migration Alone Isn’t Enough
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