In July 2021, Uniphore announced its intent to acquire Jacada Software to enhance and extend its current conversational automation capabilities. In this commentary, IDC analysts explore:
- The details of Uniphore’s planned acquisition of Jacada
- How this acquisition fits into Uniphore’s broader strategy and vision of building a fully functional platform that brings AI and advanced automation capabilities to the entire organization
- Why this acquisition is important to the broader conversational automation market
Download the full IDC Link commentary today, courtesy of Uniphore!
