Company News / 22.02.2016

Say “Hello” To Uniphore’s auMina Speech Analytics at Contact Centres Asia 2016

Uniphore Software Systems will be exhibiting at Contact Centres Asia 2016, and will be showcasing auMina, our path-breaking speech analytics solution that is ushering in the future of optimized call center services.

Uniphore’s auMina Speech Analytics at Contact Centres Asia 2016

The event focuses on transforming contact centres to deliver exceptional customer and employee satisfaction, and auMina is the newest innovation that can help contact centers do just that. Speech analytics is the next big disruptive technology and Uniphore has successfully harnessed it for the contact center industry. The product enables contact centres to achieve critical business goals by analyzing existing speech data to build statistically strong customer response function models and enrich it with ongoing data to predict outcomes and prescribe likely successful customer engagement process.

We would be delighted to meet you at this year’s Contact Centres Asia 2016. We shall demonstrate how our latest product auMina leverages speech analytics to revolutionize the entire contact centre ecosystem while taking response quality and customer satisfaction to the next level.

During the event, Douglas Peris, General Manager, APAC & Middle East, Uniphore would moderate a roundtable session on Call Center Quality, Performance and Workforce Optimization Best Practices along with another moderator Nashad Emir, Chief Customer Experience Officer, Celcom. “We are extremely excited to represent Uniphore at this prestigious event. Our product auMina provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. By enabling agents with the right information at the right time, the customer experience is positively impacted,” says Douglas Peris.

auMina, a customizable product, can significantly impact and improvise the functioning of any call center. The product stands way ahead of the other technologies present in the market today. It provides real-time transcription, customer interaction sentiment analysis, support for 25 global languages with 95% accuracy, agent performance analytics, cross-sell and up-sell insights, and much more. Visit Uniphore at booth number one at Contact Centre Asia 2016 and learn how auMina can transform your workforce optimization efforts and boost customer satisfaction index.

At the event Uniphore would be offering an opportunity for a Free Proof of Concept to qualified enterprises to test drive the value addition auMina can bring to their business. Contact centre leaders can utilize this no-obligation trail to redefine their customer engagement experience. Uniphore is also offering a 15% discount on delegate passes. Use Promo code uniphore15 to avail it. Register here for the event.

About Uniphore:
Uniphore Software Systems, is headquartered in IIT Madras Research Park, Chennai. Uniphore was incubated in IIT Chennai, India in 2008 and currently has offices in India, Philippines and U.A.E with 80 employees spread across all locations. Uniphore’s investors include Kris Gopalakrishnan, IDG Ventures India, India Angel Network, Yournest Fund, Stata Ventures. Uniphore has worked with over 70 enterprise customers andserved over 4 million end users. Uniphore was recognized by Deloitte as a Technology Fast 500 company in Asia Pacific in 2015 and was also ranked as the 10th fastest growing technology company in India by Deloitte Fast 50 in 2015. Uniphore’s Co-Founder & CEO, Umesh Sachdev, received the “Exemplary Application of IT Award for 2014″ at the CII CONNECT 2014 Awards and awarded the Best Incubatee in the ICT Category at ISBA Awards in 2011.