Conversational Analytics to Enhance Performance Management

auMina QSense™

Are you using conversational analytics to enhance your agent’s performance and productivity? auMina QSense™ helps you do just that with ease. Simplify the usual conundrum of manual processes with a smarter and directed approach to monitoring agent quality and performance.

From smart sampling of calls for auditing to agent coaching and self-evaluation, auMina QSense™ provides an interactive QA dashboard and workflow tools— Quality Management for automated auditing and compliance, and Agent Self-Evaluation for enhancing agent performance—that let you boost productivity and efficiency of your agents and QA teams.