U-Analyze
AI-Driven Call Center Speech Analytics Software

Get a deeper understanding of your customers’ needs and drive performance.

 

Make data-driven decisions with smarter conversational analytics

Unlock actionable insights tied to business performance across all interactions. U-Analyze surfaces trends and topics driving customer calls that shape strategic planning and operational improvements. Audit calls to uncover friction points and improve agent performance and compliance.

Analyze call, text and email

Identify key moments and call drivers

Reduce compliance issues

Driving business impact

50%

Reduction in compliance auditing effort​

100%

of customer conversations captured

62%

Reduction in fraud sales practices ​

At a Glance

Accurately capture the voice of the customer

U-Analyze captures both the agent and customer sentiment to provide a more accurate representation of customer experiences.

We use tonal analysis to analyze human emotion and behavior from recorded speech to understands not only what is being said but how it is being said for a complete view of related key performance indicators.

Build a responsive CX feedback loop

Leverage insights and key moments during customer conversations, gather important comments, and analyze customers’ sentiments to provide them with a personalized experience. Perform call driver analysis to optimize every point in the journey, not just single-point customer interactions.

Build custom reports specific to your business needs

Understand the abundant data based on the context of the conversation and uncover rich insights for business analysts and supervisors. The possibilities are endless with U-Analyze —identify upsell/cross-sell opportunities, track compliance, etc.

Improve agent performance with smart call sampling

Quality managers can’t listen to everything. Allow them to spend time on the calls that really need attention to understand the reasons for low agent performance scores—and use data-based insights to improve them.

Accelerate the agent coaching process with interactive dashboards

Get a holistic view of agent performance by reviewing calls with customizable business rules. Drill down into each dashboard to find the key points in the call for coaching and providing guidance to the agents.

Build a Responsive CX feedback loop

Leverage insights and key moments during the conversations, gather important comments and analyze customer’s sentiments to provide them with personalized experience. Perform call driver analysis to optimize every point in the journey, not just single-point customer interactions.

Build custom reports specific to the needs of your business.

Help understand the abundant data based on the context of the conversation and uncover the insights business analysts; supervisors need to understand from tracking compliance to identifying upsell/cross-sell opportunities—the possibilities are endless.

Accurately capture the voice of the customer.

U-Analyze captures both the agent and customer sentiment to provide a more accurate representation of customer experiences along with tonal analysis.

Tonal analysis is used to analyze human emotion and behavior from recorded speech. It understands not only what is being said but how is it being said, the emotions and behavior in calls to get a complete view of related key performance indicators.

Make a bigger impact on agent performance by smart call sampling.

Allow quality managers to spend time on the calls that really need attention since they cannot afford to listen to the entire call. It helps to know the reasons for low agent performance scores and make an impact on agent performance.

Accelerate the agent coaching process with interactive dashboard.

Get a holistic view of agent performance by reviewing calls with customizable business rules. Drill down into each dashboard to find the key points in the call for coaching and providing guidance to the agents.

U-Self Serve in Action

U-Analyze features

Interactive
dashboards
Automatic language identification
Fully customizable business rules
Key Moment Identification
Smart search and word clouds
Sentiment
analysis
Sequential business rules
Customizable dashboard
Uniphore named a Leader for Stand-Out Enterprise AI Solutions
The cover of a book with the words 'Conversational AI Institute', showcasing expertise on Conversational AI.

Trusted by industry leaders

Telefonica and Vodafone logos

Uniphore transformed our quality and compliance efforts, saving our analysts’ time, enabling us to monitor every conversation with investors, and improving compliance scores. Better yet, we’re now able to gain actionable insights from the voice of the customer to help us improve the investor engagement and experience.

Senior Vice President of business solutions and change management for a large international banking group​

Real-world examples

CASE STUDIES

Forrester Study: How Conversation Intelligence Platforms Can Drive Better Business Outcomes

U-Analyze in Action

Ready to transform your customer experience?
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