From exciting, new applications to electrifying tech innovations, the twin fields of artificial intelligence and automation are evolving every day. If you missed the latest developments making the news, we have you covered. Here’s a quick recap of...
From exciting, new applications to electrifying tech innovations, the twin fields of artificial intelligence and automation are evolving every day. If you missed the latest developments making the news, we have you covered. Here’s a quick recap of...
It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. To do just that, one of the best ways is to learn from the examples of the...
Best practices on how to automate revenue collections processes, to boost first contact resolution and contact center...
Best practices on how insurance companies can improve the customer experience by automating the contact center with a unified agent...
Are robots replacing humans? The proposed question sounds cliché, but it’s a relevant one for many enterprises today. It’s particularly relevant for the individuals responsible for vetting and choosing contact center technology solutions....
